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NINE AREAS

Business Telephony & VoIP

We design and support business VoIP telephony, from self-owned FreePBX and Asterisk through to Yeastar, with Grandstream IP handsets and SIP trunks. We always start from the call flow and the network, and hand over a flow diagram, dial plan and device user guide.

What sets us apart

We prepare the network first, with a voice VLAN and priority. Most complaints about call quality do not come from the phone system but from the network it runs on.

SERVICES

Services in this area

A phone system looks simpler than it is. Installation takes a few days, but call flow and call quality depend on decisions made before any equipment arrives.

Two things decide the outcome. First the network: without a voice VLAN and priority, break-up is wrongly blamed on the system. Second the reporting: without it, missed calls stay an impression rather than a number.

Who it is for

  • Businesses with an ageing system and high line costs
  • Companies losing calls without measuring it
  • Organisations with branches and remote working
  • Sites with many extensions, where per-user charging adds up

Technology and equipment

  • FreePBX / Asterisk
  • Yeastar
  • Grandstream
  • SIP trunks
  • MikroTik RouterOS

Partnerships and certifications

  • Yeastar Certified Technician (YSCT)

Frequently asked questions

Why do calls break up?

Almost always because voice shares the network with everything else without priority. That is why the voice VLAN and priority policies are put in place before the phone system is installed.

Will we lose our numbers?

No, they move by porting. The duration is set by the provider, so we state it separately in the timeline rather than folding it into our own commitment.

Self-owned system or subscription?

It depends on extension count and flow requirements. At scale, a self-owned FreePBX avoids per-extension charging. We present both scenarios with acquisition and running cost.

How long does installation take?

Typically 1 to 2 weeks, plus the provider porting time for the numbers, which we do not control.

FREE AUDIT

Start with a site survey

We record what exists, hand you a findings report with priorities, and propose at least two options with their costs.

Request a site survey+30 210 598 9588

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